Contact Fernandovt.com – Get in Touch With Our Team

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a crypto casino we've covered? This page explains what we can help with and the best way to get a useful answer from us.

What we can help with

Crypto Casinos is an independent research and comparison site for US players looking at crypto casinos. We don't operate any of the casinos listed on this site, we don't process deposits or withdrawals, and we can't access, manage or recover funds held in a player account. Because of that, the most useful contact requests we receive tend to fall into these categories:

Corrections or updates to a review — for example, a bonus term, coin support, or licensing detail that's changed
Questions about how we researched or ranked a site featured on the page
General feedback on the site, its content, or something you think we've missed
Requests to remove inaccurate information or an outdated offer

For anything account-specific — a stuck withdrawal, a disputed bonus, a locked account, or an identity verification request — that has to go through the casino itself. Every crypto casino operates its own support desk, live chat and terms of service, and only they can look into your individual account. We're happy to explain how a site's process generally works, but we have no visibility into any player's account or transaction history.

Before you reach out, check whether we already have the answer

A lot of the questions we get are already covered elsewhere on the site. It's worth a quick check first:

If your question is about how we score and rank sites, that's explained on our About Us page, including how commission does and doesn't factor into our ratings.
If you're concerned about your own gambling habits, or a friend or family member's, our Responsible Gambling page has practical tools and helpline information.
If you're after the legal and contractual details of using this site, those are set out in our Terms and Conditions.

These pages answer the vast majority of questions we're asked, so starting there often saves you a wait.

What to include when you get in touch

If your question is about a specific review, correction or offer, the fastest way to get a useful reply is to give us enough to work with. That means:

The name of the casino or page you're asking about
What you believe is outdated, incorrect, or missing
Any source or link that supports the correction, if you have one
Your general question or feedback, written as clearly as you can

Vague messages ("this page is wrong") are hard to act on quickly. Specific ones ("the wagering requirement listed for this offer doesn't match what's on the operator's site") get resolved much faster.

A note on affiliate relationships

Crypto Casinos may earn a commission when readers click through to a casino and sign up. This is disclosed openly, and it does not decide how a site is ranked, reviewed or scored — commission never buys a better position on this site. If you have a question about how a specific ranking was reached, or you think an affiliate relationship has influenced a review, tell us — we take that kind of feedback seriously and it goes to the editorial team, not the sales side.

If you're contacting us about a gambling concern

If you're reaching out because gambling has started to feel like a problem — for yourself or someone close to you — please don't wait on a reply from us first. The National Problem Gambling Helpline, 1-800-GAMBLER, is available for free, confidential support. It's also worth knowing that offshore crypto casinos often don't offer the same self-exclusion tools or player protections that state-regulated US operators provide, so building in your own limits matters more when playing on these sites. Our Responsible Gambling page has further tools and information.

Response times and what happens next

We review messages in the order they arrive and prioritise anything that flags a factual error, since accuracy is the whole point of the site. General feedback and questions are read too, though we can't guarantee an individual reply to every message. Corrections that check out are usually reflected in the relevant review once verified.

All content on this site is intended for adults aged 21 and over, or the applicable legal minimum in your state, whichever is higher. Gambling involves real financial risk, including the added volatility of holding and wagering cryptocurrency, and nothing on this site should be read as a guarantee of any outcome.